Privacy policy

Last updated: April 1, 2026

EKA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience ("Services"). EKA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can be reasonably linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

  • Contact information: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card numbers, debit card numbers, financial account numbers, payment card data, financial account details, transaction data, payment method, payment confirmation, and other payment information.

  • Account information: including your username, password, security questions, preferences, and settings.

  • Transaction information: including products you view, add to cart, add to wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with us: including information you provide in communications with us, for example, when sending a customer support inquiry.

  • Device information: including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage data: including information about your interaction with the Services, such as how and when you engage with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically via the Services: also from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;

  • From our service providers: also when we engage them to facilitate certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you engage with us or which Services you use, we may use personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including performing the contract with you, processing your payments, fulfilling your orders, remembering your settings and products of interest, sending notifications regarding your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing delivery, facilitating returns and exchanges, enabling review postings, and creating a personalized shopping experience for you (e.g., by recommending products related to your purchases). This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or mail, and for displaying online advertisements for products or services on the Services or other websites, also based on products you have already purchased or added to your cart and other activities within the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payment and shopping, detect, investigate, or take action regarding potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and provide our services. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We recommend that you do not share your username, password, or other access data with anyone else.

  • Communicating with you. We use your personal information to provide customer support, to be responsive to you, to provide effective services, and to maintain a business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • In relation to Shopify, the vendor, and other third parties who perform services on our behalf (e.g., IT system management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).

  • To business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for the display of targeted ads and marketing based on your online activities across different merchants and websites.

  • When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, for example, for shipping products or by using social media widgets or login integrations.

  • With our subsidiaries or otherwise within our group of companies.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Cookies Policy

Legal Basis

This notification is based on the amended Electronic Communications Act (Official Gazette No. 109/2012; hereinafter ZEKom-1), which came into force in early 2013. It introduced new rules regarding the use of cookies and similar technologies for storing or accessing information stored on a user's computer or mobile device.

What are Cookies?

A cookie is a small text file that is transferred to the user's computer when they visit a website and usually contains:

  • The name of the server from which the cookie was sent;

  • The lifespan of the cookie;

  • A value – usually a randomly generated unique number.

Cookies themselves are not harmful; they do not contain viruses or any other malicious code. However, if read by a server in conjunction with a web browser, they can help the website perform more user-friendly services – for example, by remembering previous purchases or user account information. Only the server that sent the cookie can read and use that cookie. On a trustworthy website, cookies can enrich the experience. However, cookies can also be used in ways that interfere with an individual's privacy. Cookies can be stored for different lengths of time, either only for the duration of the browsing session or for much longer.

Types of Cookies Used on This Website

The cookies used on this site follow the guidelines of:

  • The Information Commissioner of the Republic of Slovenia

  • The International Chamber of Commerce

1. Strictly Necessary Cookies

These cookies enable the use of components strictly necessary for the proper functioning of the website. Without these cookies, the services you wish to use on this website would not function correctly (e.g., login, the checkout process, etc.).

2. Performance/Experience Cookies

These cookies collect data on how users behave on the website with the aim of improving the experiential component of the website (e.g., which parts of the website they visit most often). These cookies do not collect information that could identify the user.

3. Functional Cookies

These cookies allow the website to remember some of your settings and choices (e.g., username, language, region) and provide advanced, personalized features. These types of cookies can enable tracking of your actions on the website.

4. Advertising or Targeting Cookies

These cookies are most commonly used by advertising and social networks (third parties) to show you more targeted ads, limit the repetition of ads, or measure the effectiveness of advertising campaigns. These types of cookies can enable tracking of your actions online.

Controlling Cookies

You decide whether to use cookies yourself. You can always remove cookies and thereby remove your visibility online. Most browsers can also be set not to store cookies. For information on the options available in individual browsers, we suggest you check your browser settings.

Cookie Operator

eka-design.com

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Information you provide to the Services will be transmitted to Shopify and third parties, who may be located in countries where you do not reside, to provide and improve the Services for you. Additionally, to protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here: [Link to Shopify Privacy Portal].

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public places, including information you share on third-party social media platforms, can also be seen by other users of the Services and/or users of those third-party platforms without restrictions on its use by us or a third party. Our inclusion of such links does not inherently mean that we endorse the content on such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us via the contact details provided below and request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee "perfect security." Furthermore, any data you send to us may not be secure during transmission. We recommend that you do not use unsecured channels for communicating sensitive or confidential information. How long we keep your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances; in some cases, we may refuse your request as permitted by law.

  • Right to Access/Knowledge: You may have the right to request access to the personal information we hold about you.

  • Right to Deletion: You may have the right to request that we delete the personal information we hold about you.

  • Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Portability: In certain circumstances and with certain exceptions, you have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

  • Managing Communication Preferences: we may send you promotional emails, which you can unsubscribe from at any time using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), subject to the exceptions and limitations provided by local law, you may also exercise the following rights in addition to those described above:

  • Objection to processing and restriction of processing: You may have the right to request that we stop or restrict the processing of personal information for certain purposes.

  • Withdrawal of consent: Where we rely on consent for the processing of your personal information, you have the right to withdraw that consent. If you withdraw your consent, it will not affect the lawfulness of the data processing that was based on your consent before its withdrawal.

You can exercise any of these rights if specified in the Services or by contacting us via the contact details provided below. To learn more about how Shopify uses your personal information and any rights, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before we can process your requests, we may need to verify your identity as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us via the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us via the contact details provided below or filing a complaint with your local data protection authority. For the EEA, you can find a list of competent supervisory authorities for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live. If we transfer your personal information from the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless it is a data transfer to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including due to changes in our practices or other operational, legal, or regulatory reasons. We will post the amended Privacy Policy on this website, update the date in the "Last Updated" section, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any right available to you, please send an email to info@eka-design.com. For the purposes of applicable data protection law, we are the controller of your personal information.